Order Processing

• We process all orders within 48 hours of receiving payment (excluding weekends and public holidays).

Delivery Timeframe

• Once shipped, orders are typically delivered within 2 to 7 business days.
• Please note that delivery times may vary depending on factors like location and carrier delays.

Shipping Destinations

• We currently ship only within the United States.

Payment Methods

• We accept credit cards (including Visa, Mastercard, American Express, and Discover) as well as PayPal.

Secure Checkout

• Your checkout experience is 100% secure. Look for “https”in the URL on the checkout page to confirm that your personal information is encrypted and protected.
• For more details, please review our Privacy Policy. (URL HERETO PRIVACY POLICY)

Multiple Items in One Order

• We do our best to ship all items in your order together. However, some products may ship separately depending on warehouse locations or prodluct availability.
• You will receive a shipment notification email for each shipment sent out.

Address Changes

• Once an order has shipped, we cannot change the delivery address. Please double-check your shipping details before completing your purchase.

Damaged or Incorrect Items

• If you receive an item that is damaged, defective, or not what you ordered, please contact us immediately at jugbowofficial@jugbow.com. We will work to resolve the issue promptly.
• If you have any questions about our shipping policy or need further assistance, please reach out to us at jugbowofficial@jugbow.com. We are committed to ensuring a positive shopping experience for you.